Marketplace Policy

Introduction

Welcome to Shilpify. Shilpify is an online marketplace that connects customers with independent service professionals, contractors, handymen, and home improvement specialists. By using our platform, you agree to comply with these Marketplace Policies, Terms of Use, and all applicable laws and regulations.

Shilpify acts solely as a marketplace facilitator and does not directly perform services unless specifically stated.

Customer Policy

Service Requests

Customers may submit project requests, service inquiries, and job postings through the Shilpify platform.

Customers agree to:

• Provide accurate and complete project information.

• Maintain respectful communication with service providers.

• Review all project details, pricing, and timelines before accepting a quote.

• Make payments according to agreed terms.

Quotes and Estimates

• Quotes provided by service providers are based on information supplied by the customer.

• Additional charges may apply if project scope changes after work begins.

• Customers are encouraged to obtain multiple quotes before making a decision.

Customer Responsibilities

Customers are responsible for:

• Providing safe access to the property.

• Securing necessary approvals from landlords, HOAs, or local authorities.

• Ensuring utilities are available when required for project completion.

• Protecting personal belongings and valuables during service appointments.

Service Provider Policy

Provider Registration

All service providers must:

• Provide accurate business and contact information.

• Maintain all required licenses, permits, and insurance applicable to their trade and jurisdiction.

• Comply with federal, state, and local laws.

• Conduct business professionally and ethically.

Service Standards

Service providers agree to:

• Deliver services as described in accepted proposals.

• Communicate promptly with customers.

• Maintain a safe working environment.

• Complete projects within agreed timelines whenever reasonably possible.

• Resolve customer concerns professionally.

Independent Contractor Status

All service providers using Shilpify are independent businesses and are not employees, agents, or representatives of Shilpify.

Providers are solely responsible for:

• Taxes and reporting obligations.

• Licenses and certifications.

• Insurance coverage.

• Compliance with applicable laws and regulations.

Payment Policy

Marketplace Payments

Payments may be processed through Shilpify or directly between customers and service providers, depending on the project and service arrangement.

Deposits

• Some projects may require deposits before work begins.

• Deposit requirements will be disclosed before project acceptance.

Final Payments

Customers should inspect completed work before issuing final payment.

Failure to pay for completed services may result in account suspension and collection actions where permitted by law.

Cancellation Policy

Customer Cancellations

Customers may cancel a project before work begins.

Potential cancellation fees may apply if:

• Materials have already been purchased.

• Labor has been scheduled.

• Services have already commenced.

Provider Cancellations

Service providers should provide reasonable notice if they must cancel or reschedule a project.

Repeated cancellations may result in suspension or removal from the marketplace.

Reviews and Ratings Policy

Customers may submit reviews based on their actual service experience.

Reviews must:

• Be truthful and accurate.

• Not contain offensive, abusive, defamatory, or misleading content.

• Not include personal information.

Shilpify reserves the right to remove reviews that violate these guidelines.

Prohibited Activities

Users may not:

• Submit false or misleading project information.

• Engage in fraudulent activity.

• Harass, threaten, or discriminate against other users.

• Upload harmful software, viruses, or malicious content.

• Violate any applicable laws or regulations.

Violation of these rules may result in immediate account suspension or termination.

Dispute Resolution Policy

While Shilpify may assist in facilitating communication between customers and service providers, project agreements remain between the customer and provider.

In the event of a dispute:

1. Both parties should attempt to resolve the matter directly.

2. Shilpify may provide limited support in facilitating communication.

3. Any unresolved disputes may be subject to mediation, arbitration, or legal proceedings as permitted by applicable law.

Refund Policy

Because services are provided by independent professionals, refund eligibility depends on:

• The specific project agreement.

• Work completed.

• Applicable laws and regulations.

Refund requests will be reviewed on a case-by-case basis.

Insurance and Liability Disclaimer

Shilpify does not guarantee the performance, quality, safety, legality, or suitability of any service provider.

Customers are encouraged to:

• Verify licenses and insurance.

• Request references when appropriate.

• Review service agreements carefully.

To the fullest extent permitted by law, Shilpify shall not be liable for:

• Property damage.

• Personal injury.

• Project delays.

• Service provider actions or omissions.

• Financial losses arising from transactions between users.

Account Suspension and Termination

Shilpify reserves the right to suspend, restrict, or terminate accounts for:

• Policy violations.

• Fraudulent activity.

• Repeated customer complaints.

• Misrepresentation of services or credentials.

• Illegal conduct.

Privacy and Data Protection

Shilpify respects user privacy and handles personal information in accordance with its Privacy Policy.

Users agree not to misuse personal information obtained through the marketplace.

Policy Updates

Shilpify reserves the right to modify these Marketplace Policies at any time. Updated policies will be posted on the website with the revised effective date.

Continued use of the platform after updates constitutes acceptance of the revised policies.

Effective Date: June 24, 2026
Company: Shilpify Marketplace
Website: www.shilpify.com
Customer Support: [email protected]
Phone: (516) 620-9161

Shilpify is committed to creating a trusted marketplace that connects customers with qualified service professionals while promoting transparency, professionalism, and customer satisfaction.